This Privacy Policy explains what personal data 388wi collects when you use our platform, how that data is used, who it may be shared with, and the rights you hold over your own information. 388wi is committed to handling your data responsibly and transparently. Please read this document carefully before registering an account or using any 388wi services at 388wi.org.
How We Handle Your Data
Before you read the full legal text, here is a plain summary of how 388wi approaches your personal data — and what you can expect from us.
388wi collects personal data only to the extent genuinely necessary to operate your account, process transactions in PKR, verify your identity via CNIC, comply with our international gaming licence obligations, and provide you with relevant communications. We do not collect personal data speculatively or for purposes not described in this Privacy Policy.
388wi does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Data shared with third parties is limited to service providers who help us operate the platform — payment processors like JazzCash and EasyPaisa, KYC verification services, and licensed game suppliers — and only the minimum data required for those services to function.
All data transmitted between your device and the 388wi platform is encrypted using industry-standard TLS/SSL protocols. Passwords are stored using one-way hashing — 388wi staff cannot read your password. Payment card data processed via Visa and Mastercard flows through PCI-DSS compliant infrastructure. CNIC document scans are stored in encrypted vaults with restricted access.
388wi account holders have the right to access the personal data held about them, request corrections to inaccurate data, request deletion of data where no legal retention obligation applies, and withdraw consent for marketing communications at any time. Data requests can be submitted via live chat or by emailing [email protected] and are handled within 30 days.
388wi does not retain personal data indefinitely. Account data is held for the duration of your active account relationship with 388wi. After account closure, data required for anti-money-laundering (AML) and regulatory compliance is retained for a maximum of five years and then securely deleted. Marketing preferences are deleted upon withdrawal of consent.
388wi uses cookies strictly to maintain your login session, remember platform preferences, and analyse aggregate usage patterns to improve the platform for Pakistani players. We do not use third-party advertising cookies or tracking pixels that build cross-site behavioural profiles. You can manage cookie preferences via your browser settings at any time without losing core platform functionality.
This Privacy Policy (the "Policy") is issued by 388wi (the "Operator", "388wi", "we", "us", or "our") and applies to all personal data collected from individuals (the "User", "you", or "your") who access, register on, or otherwise interact with the 388wi online gaming and sports betting platform at 388wi.org (the "Platform").
388wi is committed to protecting the privacy of its users and to handling all personal data in a transparent, lawful, and secure manner. This Policy explains which categories of personal data we collect, why we collect them, how they are used and stored, with whom they may be shared, and the rights you hold over your data.
By registering a 388wi account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside the 388wi Terms and Conditions.
For the purposes of applicable data protection legislation, 388wi acts as the data controller in respect of all personal data collected through the Platform. As data controller, 388wi is responsible for determining the purposes and means by which personal data is processed. Where 388wi engages third-party processors — such as payment service providers, KYC verification companies, or game suppliers — those parties act as data processors under contractual arrangements that obligate them to handle your data only in accordance with 388wi's documented instructions and applicable data protection law.
Contact details for data-related enquiries are set out in Section 15 of this Policy.
388wi collects personal data in several ways: directly from you when you register an account or contact support; automatically when you use the Platform; and from third parties such as KYC verification providers. The categories of data collected include the following:
When you create a 388wi account you provide us with your full legal name (as it appears on your CNIC), date of birth, Pakistani mobile number, email address, and a password of your choice. This data is required to create and maintain your account. Without it, account registration cannot be completed.
To comply with our international gaming licence obligations and applicable anti-money-laundering requirements, 388wi may request copies of your National Identity Card (CNIC), utility bills or other proof-of-address documents, and source-of-funds documentation. This data is processed solely for verification, fraud prevention, and regulatory compliance purposes.
388wi records details of all deposits and withdrawals made through your account, including transaction amounts in PKR, the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard), and transaction timestamps. This data is retained for AML compliance and financial audit purposes.
We collect records of all bets placed, games played, bonus activity, and session data associated with your 388wi account. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.
When you access the Platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type, session duration, pages visited, and interaction data. This is used for security monitoring, fraud detection, and platform analytics.
If you contact 388wi via live chat, email, or any other support channel, we retain records of those communications including the content of messages and the resolution provided. This data is used to improve our support quality and for compliance purposes.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration data | Account creation & management | Duration of account + 5 years |
| KYC / identity documents | Age & identity verification, AML | 5 years post account closure |
| Financial transaction data | Payment processing, AML, audit | 5 years post transaction |
| Gaming activity data | Account management, disputes | Duration of account + 2 years |
| Technical / device data | Security, fraud detection | 12 months rolling |
| Communications data | Support quality, compliance | 2 years post interaction |
388wi uses personal data collected from you for the following purposes:
388wi processes personal data on the following legal bases, as applicable to each processing activity:
388wi does not sell your personal data to third parties. We may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:
Given that 388wi operates under an international gaming licence, some personal data may be transferred to, stored in, or processed by systems or service providers located outside Pakistan. Where such transfers occur, 388wi ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy. This may include contractual clauses with data processors requiring them to apply equivalent data protection standards.
By using the 388wi Platform, you consent to the transfer of your personal data to other jurisdictions where such transfer is necessary to provide the services described in these Terms.
388wi retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. The retention periods applicable to each category of data are set out in the table in Section 3.6 of this Policy.
Following the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual. Financial records subject to AML legislation are retained for a mandatory minimum period of five years following the last transaction or account closure, whichever is later.
You may request early deletion of personal data that is no longer required for the purpose it was collected and is not subject to a mandatory retention obligation, by contacting our support team as described in Section 15.
388wi uses cookies and similar tracking technologies on the Platform for the following purposes:
388wi does not use third-party advertising cookies, social media tracking pixels, or behavioural targeting technologies that build cross-site advertising profiles. You can manage or delete cookies at any time via your browser settings. Deleting essential cookies will require you to log back into your 388wi account.
As a 388wi account holder, you hold the following rights over your personal data. To exercise any of these rights, contact our support team as described in Section 15. 388wi will respond to all valid data rights requests within 30 calendar days.
You may request a copy of all personal data 388wi holds about you, in a portable electronic format.
You may request correction of any inaccurate or incomplete personal data held in your 388wi account.
You may request deletion of your personal data where it is no longer necessary for the purpose collected and no legal retention obligation applies.
You may request that 388wi restrict processing of your data in certain circumstances, such as while the accuracy of data is being disputed.
You may request a copy of data you have provided to 388wi in a structured, machine-readable format for transfer to another service.
Where processing is based on your consent — such as marketing emails — you may withdraw consent at any time without affecting prior processing.
The 388wi Platform is strictly intended for adults aged 21 and over. 388wi does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register a 388wi account or use any feature of the Platform.
If 388wi becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all personal data associated with the account will be deleted, and any deposits made will be returned to the originating payment method. If you believe that a minor has registered on 388wi, please contact our support team immediately via live chat or at [email protected].
388wi employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
Notwithstanding these measures, no method of data transmission or storage is completely secure. If you become aware of any actual or suspected security incident affecting your 388wi account, please notify our support team immediately via live chat.
The 388wi Platform does not include links to third-party websites, social media pages, or external content that would redirect you away from the 388wi domain during normal use of the Services. This Privacy Policy applies exclusively to data collected and processed by 388wi through the Platform. 388wi is not responsible for the privacy practices of any third-party payment processing interfaces that you may interact with when completing JazzCash, EasyPaisa, or bank transfer transactions, which are subject to those providers' own privacy policies.
388wi reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data practices, or the services we offer. Where material changes are made, 388wi will notify registered account holders by email or by displaying a notice on the Platform prior to the updated Policy taking effect. The effective date at the top of this Policy will be updated accordingly.
Your continued use of the 388wi Platform after the effective date of an updated Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and contact our support team to request account closure.
For all privacy-related enquiries, data rights requests, or to report a data security concern, please contact the 388wi data team using the following channels:
Before we can action a data rights request, 388wi will need to verify your identity to ensure we disclose or modify data only for the genuine account holder. This verification will typically involve confirming your registered mobile number and may require CNIC confirmation for sensitive requests such as full data export or account deletion.
Your Data, Your Choice
Now that you understand how 388wi handles your data, log in and enjoy PSL cricket betting, 500+ slots, and live dealer games — all in PKR, with JazzCash and EasyPaisa deposits. 21+ only. Play responsibly.